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77 articles available
Getting started
- What is Cinch?Read answer →
- How does a bundle go from idea to live on my store?Read answer →
- Do I need to edit code or hire a developer?Read answer →
- Which themes does Cinch work with?Read answer →
- What's the fastest way to create my first campaign?Read answer →
- Can I try everything before picking a plan?Read answer →
Campaigns & offers
- What kinds of offers can I create?Read answer →
- What's the difference between a custom bundle and a fixed bundle?Read answer →
- How do discount steps work?Read answer →
- Can I give a fixed dollar amount off instead of a percentage?Read answer →
- How do free gifts work?Read answer →
- Can a gift be added automatically?Read answer →
- What happens if a free gift sells out?Read answer →
- Can I require a minimum spend before the offer applies?Read answer →
- Can I target by product tag or customer segment?Read answer →
- Can I force variety, so a bundle isn't six of the same item?Read answer →
- Can a campaign start and end on its own?Read answer →
- How do I pause a campaign?Read answer →
- What do Draft, Scheduled, Live, and Ended mean?Read answer →
- How do I see a campaign on my store before customers do?Read answer →
- How many campaigns, steps, and products can I have?Read answer →
- What happens when two campaigns include the same products?Read answer →
- Can I change the wording customers see?Read answer →
- Can the bundle builder match my brand?Read answer →
- Can I edit a live campaign safely?Read answer →
- Can I back up my campaigns or move them to another store?Read answer →
Discounts & checkout
- When is the discount actually applied?Read answer →
- How does a bundle appear in the cart and at checkout?Read answer →
- Can customers change a bundle that's already in the cart?Read answer →
- What if a product sells out before a customer updates their bundle?Read answer →
- Do bundles work with discount codes?Read answer →
- Does it work with Shopify Markets and multiple currencies?Read answer →
- Does it work with subscription products?Read answer →
- What happens if a customer's cart doesn't meet the rules?Read answer →
- Can customers trick their way into a bigger discount?Read answer →
- Will Cinch slow down my store or break checkout?Read answer →
Storefront & themes
- How do I add the bundle builder to my theme?Read answer →
- Which blocks can I add, and where?Read answer →
- What are the bundle page designs on Theme setup?Read answer →
- Full bundle page or drop-in section — which should I use?Read answer →
- Why does my dedicated bundle page say nothing is published?Read answer →
- How do the designs get into my theme?Read answer →
- I'm switching themes — will the bundle builder carry over?Read answer →
- What can I customize without code?Read answer →
- Can product cards show badges and review stars?Read answer →
- Can customers see product details without leaving the bundle page?Read answer →
- Can the bundle slots show free gifts too?Read answer →
- Can the builder show when someone opens the bundle product?Read answer →
- Can my developer build a fully custom bundle page?Read answer →
- Can I get a link to a bundle for ads or email?Read answer →
- Can I see a design before adding it to my theme?Read answer →
- Where do the star ratings, swatch colours and badges on bundle cards come from?Read answer →
- My colour options show as buttons instead of swatches. Why?Read answer →
Orders, shipping & inventory
- How do bundle orders appear in my Shopify admin?Read answer →
- Will my warehouse or 3PL handle bundle orders correctly?Read answer →
- How is inventory tracked for bundles?Read answer →
- Can packing slips group bundle items together?Read answer →
- How do refunds and returns work on bundle orders?Read answer →
Publishing & updates
- What does publishing actually do?Read answer →
- Do I have to publish every edit myself?Read answer →
- Why do I see “You have unpublished changes”?Read answer →
- How quickly do published changes appear on my store?Read answer →
- What happens when I change or delete a product that's in a bundle?Read answer →
- Do scheduled campaigns really run themselves?Read answer →
- Can I undo a publish?Read answer →
Billing & plans
- What's free, and what needs a paid plan?Read answer →
- Where do I see plan prices?Read answer →
- How am I billed?Read answer →
- What happens if I cancel my plan?Read answer →
Data & privacy
- Where is my campaign data stored?Read answer →
- Does Cinch collect my customers' personal data?Read answer →
- What happens if I uninstall the app?Read answer →
- If I reinstall, will my campaigns come back?Read answer →
Troubleshooting & support
- The bundle builder isn't showing on my store — what should I check?Read answer →
- The discount isn't applying at checkout — why?Read answer →
- What is the Diagnostics page for?Read answer →
- How do I contact support?Read answer →