Support
Start with the answer. Bring diagnostics when you need a person.
The help center covers setup, storefront behavior, checkout, publishing, billing, data, and common fixes. In-app chat may also appear inside Cinch when it is enabled; email is the verified fallback.
01
Copy the support report
Include checkout status, bundle-product health, the current publish, data checks, and invalid-record context.
Open the diagnostic answer →02
03Use in-app chat when shown
A configured chat bubble appears inside the embedded Cinch admin and can carry basic shop and plan context. If it is absent, use email.
Try common fixes
Check status, schedule, saved-versus-live changes, placement, product eligibility, qualifying quantity, and plan access.
See troubleshooting →No response-time promise is published.
The repository verifies the support address, but not support hours, language coverage, a service-level agreement, or an escalation schedule.